Bali, Indonesia, September 4, 2019 – Airports Council International (ACI), the organization representing the world’s airports, awarded today Guanacaste international airport (LIR) with the ASQ trophy (Airport Service Quality) of best airport for Latin America & the Caribbean in the category of “less than two million passengers per year”. One of the most prestigious recognitions in airport management, ASQ awards are based on surveys conducted directly with airport passengers.
Guanacaste airport, which is part of the VINCI Airports network of 46 airports around the world, outperformed its peers on a series of key performance indicators, including the friendliness and courtesy of its personnel, airport security, efficiency of check-in staff, terminal cleanliness and short waiting times.
“We are honored to receive this award, which embodies the positive experience passengers get when they travel through Guanacaste airport (LIR). This award recognizes the warmth of our staff and makes us a reference in Latin America. All Costa Ricans should be proud of this country achievement, which also illustrates the rise of the Guanacaste province as an attractive destination for international visitors. Now part of VINCI Airports international network, Guanacaste international airport will keep on improving its operations and customer services in the future, tapping into best practices and knowledge from 46 airports in 12 countries”, said Cesar Jaramillo, General Manager of Guanacaste airport’s concession company.
The award ceremony was held at the World Customer Experience Global Summit, on the paradise island of Bali in Indonesia. Created in 2006 with the participation of 75% of the 100 busiest airports in the world, ASQ awards assess the perception and experience of travelers on 37 performance indicators through questionnaires applied in 47 languages and in 91 countries.
About Guanacaste international airport (LIR)
Guanacaste international airport (LIR) is one of Costa Rica’s two international airports. It serves as a tourism hub for those who visit the Pacific coast and western Costa Rica. It welcomes more one million passengers per year thanks to the presence of 18 airlines with an average of 30 international flights per day, all this framed in harmony with the environment and a high commitment to quality. Guanacaste airport holds Blue Flag 5 stars, ISO 9001 and ISO 14001, in addition to being the first carbon neutral terminal in the region.
Guanacaste international airport is operated though a concession company responsible for the design, construction, operation and maintenance of the new passenger terminal and associated ground facilities.
About VINCI Airports
VINCI Airports, as the leading private airport operator in the world, manages the development and operation of 46 airports located in France, Portugal, the United Kingdom, Sweden, Serbia, Cambodia, Japan, the United States, Dominican Republic, Costa Rica, Chile and Brazil. Served by more than 250 airlines, VINCI Airports’ network handled 240 million passengers in 2018 (including traffic at London Gatwick). Through its expertise as a comprehensive integrator, VINCI Airports develops, finances, builds and operates airports, leveraging its investment capability, international network and know-how to optimise the management and performance of existing airport infrastructure, facility extensions and new-build construction projects. In 2018, its annual revenue for managed activities amounted to €3.6 billion, for a consolidated revenue of €1.6 billion.
More comprehensive information is available on www.vinci-airports.com
About Airports Council International (ACI)
Also known as the Airports Association Council International, ACI was founded in 1991 with the aim of fostering cooperation between its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. By representing the best interests of airports during the key phases of policy development, ACI makes a significant contribution to ensure a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2019, ACI serves 646 members, operating 1,960 airports in 176 countries.